I have supported Street Atlas in client environments for over 7 years. The usefulness of the product is undeniable but the support costs are high since there is no network version and client systems have to be actual computers with a GPS receiver of some type attached.
Recently I worked with Garmin Nuvi and TomTom devices. These devices are absolutely unbelievable at the price point available today. While on the road they offer a better human interface with reasonable features and no cluttered screen -- much safer. It is obvious that this will be the standard user interface for the future for the automotive market.
There is no doubt that the evolving market will settle on a price point of around $120 for a market of 10+ million devices per year for the new car market plus the existing market.
Nobody wants a computer in their vehicle if they can avoid it. Use of the SA product for planning is great. Use of SA enabled computer along with a separate GPS receiver for navigation is obtuse and distracting for the driver at best. Use of the newer devices with their user interface metaphor is 'better' and much safer for the solo driver.
My view is that Delorme should determine how to 'download' their data into the Garmin and TomTom devices if possible or deliver an ancillary device in competition with Garmin and TomTom that has the reduced functionality of those type of devices but has the ease of use of those type of devices.
Here is some real world experience from one client - data that should be considered...
• Client has just purchased 37 Garmin Nuvi devices for about $80.
• Marketing interns are inputting route information for sales and delivery staff to assist them in their routine duties. This cost is about equivalent to the per system installation time and configuration expense for a laptop system.
• Client has avoided $40 per system upgrade costs for SA plus installation and maintenance time.
• Client has received a $29 credit per vehicle on insurance if they do not have a computer available to the operator while driving.
• Client will avoid Joto-desk installation costs for future purchases
• Client will probably implement netbooks instead of laptops in the future.
Bottom line is that in my view the computer based SA paradigm will most likely die a slow death over the next 5 to 7 years. Having a download capability to a single function automotive use GPS device will be essential and preserve the value of the SA software. Absent that capability, SA will probably become the GPS equivalent of Wordperfect versus Word -- still there but not really on anybody's radar screen.




